Why can’t I see a specific recording?
Note that not all calls get recorded, as DialogTech charges for this functionality.
What fields (metrics) are available?
After you connect a data source to TapClicks, you can use that data in your reports. These fields are organized into groups of similar types of data called Data Views. You can view all fields and data views for a given data source in the Connector Marketplace. For DialogTech, you will find a list of all dimensions and metrics available for use in TapClicks, organized by data view, here: DialogTech metrics in the Connector Marketplace.
What data can I assign to my Tap Client from this data source?
Level 1 - Campaigns
Level 2 - [none]