This document contains frequently asked questions that arise when using the OneView data source. You can quickly navigate to a particular FAQ by using the table of contents below.
Did OneView used to be called dataXu?
Yes. OneView was previously known as dataXu and is owned by Roku.
How do I find the “Code” that I need to enter into Manage Data Sources?
OneView will provide you with the code once they have established data flow to the S3 bucket. It will look something like this: acme_agency_zoNDgKOK1LxVEONf
Be sure to include the entire string in the “Code” field in TapClicks, even the long alphanumeric piece after your organization name.
I entered my “Code” but I can’t connect, what is wrong?
It’s possible that the data files have not yet been delivered to the S3 bucket. Confirm with OneView that your data files are delivering. If this has been confirmed, please reach out to firstname.lastname@example.org for assistance.
What timezone is OneView data returned in?
All data from OneView is reported against US/Eastern timezone. If you are looking at your reporting data in the OneView platform, be sure to set the timezone to Eastern when comparing the data.
Is there a data delay for OneView?
Yes, data files for OneView are posted at about 9 am EST. TapClicks data fetches wait until this time to start processing data from OneView.
What fields are available for this data source?
After you connect a data source to TapClicks, you can use that data in your reports. These fields are organized into groups of similar types of data called Data Views. You can view all fields and data views for a given data source in the Connector Marketplace.
For OneView, you will find a list of all dimensions and metrics available for use in TapClicks, organized by data view, here: OneView metrics in the Connector Marketplace.
How do I request an additional data set from OneView?
If you need data beyond what is detailed in this article, please work with your OneView representative to build a custom OneView query that is separate from the OneView TapClicks query.
Important: If you need to support both the existing TapClicks OneView connector and a custom OneView query, the best practice is for OneView to send the custom query to a separate directory on the S3 bucket.
Once the query is defined and files are delivered to the S3 location, you will need to define a Smart Connector to bring in this custom data set. You can do this in one of two ways:
- Define the Smart Connector yourself
- Work with the TapClicks Professional Services team to build a Smart Connector for you
Important: Do not try to connect this new data set through the OneView Instant On TapClicks connector, it will not work.
What data can I assign to my Tap Client from this data source?
Level 1 - Advertiser
Level 2 - Campaign