Before you begin: The ApexChat data source provides data already organized for your use in TapClicks reporting.
Instructions:
Locate the ApexChat Data Source
1] Login to TapClicks and on the Data menu, click Data Sources.
2] The menu of data sources appears.
3] To locate the ApexChat data source, either scroll through the list of data sources or enter the data source into the search box in the upper right (results appear automatically).
Connect to the ApexChat Data Source
4] On the ApexChat data source, click Connect.
5] The Add account popup appears.
6] Enter your company name into the upper textbox.
7] Enter your username into the middle textbox.
8] Enter your password into the lower textbox.
9] Click Add Account.
10] To assign your ApexChat data to a TapClicks Client, on the left side click on the data you want to assign.
11] To assign it to a client, on the right side choose a client from the existing client dropdown (as shown) or create a new client to assign it to by typing in the box at the right.
12] Edit General Settings, Additional Information and Primary Contact Information for the client record as needed and then click Assign Client.
13] After the data source is connected and data is assigned, you can either click Update My Dashboard or wait until the regular data fetch occurs for data to start flowing into your dashboard.
Congratulations! You have connected your ApexChat data to your TapClicks client records.
What’s Next?
For new assignments between a data source and TapClicks client records, an initial data fetch will occur. Each data source has a different lookback period which determines the amount of historical data that is fetched (measured in months, weeks, or days). To view the lookback period for this service and the status of your data fetches as a whole, click Data Load Status in the Data Management menu on the left side of your dashboard. For more information about Data Load Status, please see this article.
If you’re looking for more information about ApexChat, check out this knowledgebase section to see additional articles that may meet your needs. If you need more assistance, our Customer Care team is standing by to help at customercare@tapclicks.com.