This document contains frequently asked questions that arise when using the Data Load Status Dashboard in TapClicks. You can quickly navigate to a particular FAQ by using the table of contents below.
Why do I need the Data Load Status Dashboard?
You want to know the status of your data loads and be able to act on data issues quickly. TapClicks currently has a Connection Status page, which is a good starting point, but it does not show the full picture at the data source and assignment level.
What user type can see the Data Load Status page?
My instance is enabled but I still can't see the Data Load Status Dashboard. Why not?
Check that you are using the New UI. TapClicks Classic UI does not support this new feature. Also, if you are not a Super Admin, you will not be able to see this page.
Will the Data Load Status Dashboard ever be available in TapClicks Classic?
Are all services supported on the Assignment Status page?
Not quite. TapClicks is releasing additional data source support every month. You can see which of the services you are connected to in the text at the top of the Assignment Status tab of the Data Load Status page. If you are looking for a specific service to be added to this page, please submit a feature request to your Customer Success Representative.
I clicked on Update Dashboard. Why don't I see anything in the Data Load Status page?
The Data Load Status page only supports daily fetches at this time. Any Update Dashboards you make will not be reflected here. We will explore this in the future.
What timezone is represented on these screens?
The timezone will respect the timezone set for the logged in user.
Why does the "Item ID" look different in certain cases?
Assignments can be classified as Level 1 or Level 2 assignments. In the TapClicks backend, all Level 1 assignments have a prefix of “a” on them. If the assignment is a level 2 assignment, then there will be an “a” value and then a “c” value.
From a legacy standpoint, this used to mean “Advertiser” and “Campaign” for Level 1 and Level 2 respectively, but keep in mind that your level 1 and level 2 will vary based on service.
I love this page, can I set it as my home page when I log in?
Yes you can! Use the following steps to set it as your home page:
1] Click on your user icon and then select Settings.
2] In the Data Settings section, from the Default Home Page dropdown menu choose Connection Status. This will make Data Load Status your home page when you are in the new UI.
On the Assignment Status page, why don't I see certain listed services in the graph?
This is because you may be connected to the service, but there are no assignments. The bar graph will only fill in for those services where there are assignments.