| Description | Standard | Enhanced | Premier | Full Service |
| Max Implementation/Onboarding Hours | 10 Hrs | 20 Hrs | 40 Hrs | Based on Scope (Custom) |
| TapClicks Platform Specialist | ✅ | ✅ | ✅ | Based on Scope (Custom) |
| Email Initial Response Times | 24 Hrs | 24 Hrs | 24 Hrs | Based on Scope (Custom) |
| Discovery | 30 Min | 30 Min | 30 Min | Based on Scope (Custom) |
| Smart Connectors Setup Assistance | - | 1 | 3 | Based on Scope (Custom) |
| Assisted Platform Configuration* | - | ✅ | ✅ | Based on Scope (Custom) |
| Channels Setup Assistance | - | 1 | 5 | Based on Scope (Custom) |
| Coordinate Integrations with Partners & Technology Vendors | - | ** | ** | Based on Scope (Custom) |
| Margins and Calculations | - | 3 | 10 | Based on Scope (Custom) |
| Bulk Customer Activation | - | 500 | 2000 | Based on Scope (Custom) |
| User Set Up | - | 15 | 100 | Based on Scope (Custom) |
| Dashboards & Reports | 1 | 1 | 3 | Based on Scope (Custom) |
| Report Building | 1 Dashboard and 1 Report Studio | 1 Dashboard and 1 Report Studio | 3 Dashboards and 1 Report Studio | Based on Scope (Custom) |
| Report Scheduling Config | ✅ | ✅ | ✅ | Based on Scope (Custom) |
| Training* | ✅ | ✅ | ✅ | Based on Scope (Custom) |
| Essential Platform Training | ***2 Hours | 2 Hours | 2 Hours | Based on Scope (Custom) |
| Train the Trainer | - | 90 Minutes | 3 Hours | Based on Scope (Custom) |
| Q&A Sessions | *** | ✅ | ✅ | Based on Scope (Custom) |
| Customer Success Manager | - | ✅ | ✅ | ✅ |
| Product Feature/Advocacy | - | ✅ | ✅ | ✅ |
| bi-Annual business Review | - | - | ✅ | ✅ |
| Support Team | ✅ | ✅ | ✅ | ✅ |
| Initial Response Time | P1: Less than 8 hours P2: Less than 24 hours P3: Less than 36 hours P4: Less than 72 hours |
P1: Less than 4 hours P2: Less than 6 hours P3: Less than 24 hours P4: Less than 48 hours |
P1: Less than 2 hours P2: Less than 4 hours P3: Less than 8 hours P4: Less than 8 hours |
P1: Less than 2 hours P2: Less than 4 hours P3: Less than 8 hours P4: Less than 8 hours |
| Priority Handling of Tickets | - | ✅ | ✅ | ✅ |
| Ability to set priority for support tickets | - | ✅ | ✅ | ✅ |
| Dedicated Support Rep | - | - | - | ✅ |
| Managed Services | - | - | - | ✅ |
| Monthly Pro Services Hours (Post Onboarding) | - | 3 | 5 | ✅ Available Based on Scope |
| Access to experts for specialized technical consultations and assistance | - | ✅ | ✅ |
✅ |
* Covering data Aggregation, Visualization, and Distribution
** Partners will be provided with Smart Connector documentation. A separate SOW option is available if coordination is needed.
*** TapClicks Office Hours
****Additional Client Services hours are available for purchase a la Carte as needed.