This document contains frequently asked questions that arise when using the BirdEye data source. You can quickly navigate to a particular FAQ by using the table of contents below.
When I connect BirdEye, I can see the businesses under my Agency, but I can't see the Locations under those businesses. How can I map by Location?
When you add credentials to BirdEye, you will be asked for three things:
- Account Label
- Reseller / Sub-reseller / Enterprise ID
For example, say TapClicks, with an ID of "123456" has two businesses under it, one for "Massachusetts Pizza" and one for "San Jose Pizza". When you add the following credentials, you will see two values in your assigning list, one for each of those pizza businesses:
- Account Label - TapClicks
- Reseller / Sub-reseller / Enterprise ID - 123456
- AppKey - [whatever your app key is]
That may work for you, but what if Massachusetts Pizza has a bunch of locations that need separate reporting? Like Boston, Cambridge, and Brookline?
To be able to connect to a specific set of locations for reporting, you would need to find the ID for the business "Massachusetts Pizza" from your BirdEye account, then add a new connection in TapClicks to your BirdEye feed.
Say the ID for "Massachusetts Pizza" is 987654. When you add a new connection you would add the following:
- Account Label - Massachusetts Pizza under TapClicks
- Remember, this is a reference label, you can call it whatever you want
- Reseller / Sub-reseller / Enterprise ID - 987654
- AppKey - [whatever your app key is, the same as the one used for your previous connection]
Then in the Assigning list, you would see three more entities for Boston, Cambridge, and Brookline.
Thinking about the future, let’s assume that a few weeks go by and "Massachusetts Pizza" just opened a new location in Wakefield. Since you already have the connection established in TapClicks to “Massachusetts Pizza”, when you open up your Assigning list for BirdEye, you'll see a new row for Wakefield in there as well.
Once mapped to a new TapAnalytics client, your data will flow into the system.
Why is the number of visitors in the past 30 days different in TapClicks compared to BirdEye?
BirdEye allows you to view visitors from the past 30 days. However, the number that they generate is not accessible through their API. Therefore the data that TapClicks displays for the past 30 days is the sum of all the people who viewed a review post across the social channels.
Why is the number of BirdEye reviews on my TapClicks dashboard different than what I see on the BirdEye platform?
This is because there are some review sources that do not allow BirdEye to publish reviews to any third-party websites due to DMCA policies. As such, if your reviews are from any of the sources below, those reviews may not be accessible through the API.
- Pissed Consumer
- Press Ganey
- Apartment Ratings
What if I need data from BirdEye that TapClicks doesn’t quite support?
There are a few ways to approach this situation.
1] Create a Smart Connector to bring data into your dashboard.
- This will allow you to get to your data fast.
- This path could be used in the long term.
- Or you can use this path while waiting for an enhancement to the BirdEye connector.
2]] Submit a request to the product team to evaluate bringing this data into the Instant On connector.
- Make sure to include report extract examples so that we can review exactly the dimensions and metrics you’re looking for in your dashboard.
- If you need help with this process, feel free to reach out to your Customer Success Manager or email@example.com.
What fields are available for this data source?
After you connect a data source to TapClicks, you can use that data in your reports. These fields are organized into groups of similar types of data called Data Views.
For BirdEye, you will find a list of all dimensions and fields available for use in TapClicks, organized by data view, here: BirdEye.
What data can I assign to my Tap Client from this data source?
Level 1 - Business