This document contains frequently asked questions that arise when using the BirdEye data source. You can quickly navigate to a particular FAQ by using the table of contents below.
When I connect BirdEye, I can see the businesses under my Agency, but I can't see the Locations under those businesses. How can I map by Location?
When you add credentials to BirdEye, you will be asked for the following three things:
- Account Label
- Reseller / Sub-reseller / Enterprise ID
For example, say TapClicks, with an ID of "123456" has two businesses under it, one for "Massachusetts Pizza" and one for "San Jose Pizza". When you add the following credentials, you will see two values in your assigning list, one for each of those pizza businesses:
- Account Label - TapClicks
- Reseller / Sub-reseller / Enterprise ID - 123456
- AppKey - [whatever your app key is]
That may work for you, but what if Massachusetts Pizza has a bunch of locations that need separate reporting? Like Boston, Cambridge, and Brookline?
To be able to connect to a specific set of locations for reporting, you would need to find the ID for the business "Massachusetts Pizza" from your BirdEye account, then add a new connection in TapClicks to your BirdEye feed.
Say the ID for "Massachusetts Pizza" is 987654. When you add a new connection you would add the following:
- Account Label - Massachusetts Pizza under TapClicks
- Remember, this is a reference label, you can call it whatever you want
- Reseller / Sub-reseller / Enterprise ID - 987654
- AppKey - [whatever your app key is, the same as the one used for your previous connection]
Then in the Assigning list, you would see three more entities for Boston, Cambridge, and Brookline.
Thinking to the future, let’s assume that a few weeks go by and "Massachusetts Pizza" just opened a new location in Wakefield. Since you already have the connection established in TapClicks to “Massachusetts Pizza”, when you open up your Assigning list for BirdEye, you'll see a new row for Wakefield in there as well.
Once mapped to a new TapAnalytics client, your data will flow into the system.
Why is the number of visitors in the past 30 days different in TapClicks compared to BirdEye?
BirdEye allows you to view visitors from the past 30 days. However, the number that they generate is not accessible through their API. Therefore the data that TapClicks displays for the past 30 days is the sum of all the people viewed a review post across the social channels.
What fields (metrics) are available?
After you connect a data source to TapClicks, you can use that data in your reporting an insights. Each specific data field available through the API is called a Metric in TapClicks. These metrics are organized into groups of similar types of data called Data Views. You can view all metrics and data views for a given data source in the Connector Marketplace. For BirdEye, you will find a list of all metrics available for use in TapClicks, organized by data view, here: BirdEye metrics in the Connector Marketplace.
What data can I assign to my Tap Client from this data source?
Level 1 - Business