This document contains frequently asked questions that arise when using the CallTrackingMetrics data source. You can quickly navigate to a particular FAQ by using the table of contents below.
Where do I find my API Key and Secret Key?
Log into your CallTrackingMetrics account
Click on Settings in the top right-hand corner
Click API Integration in the left navigation
Click on the enable API Access
This will generate an Access Key
Click show Secret Key to view the actual secret key
How long is my CallTrackingMetrics call recording available?
The CallTrackingMetrics call recordings in the TapAnalytics UI is available for a small window of time, approximately 30 minutes. If you find that the recording will no longer play or if the link no longer works, try reloading the page. This will refresh the access time for the recording.
What fields (metrics) are available?
After you connect a data source to TapClicks, you can use that data in your reports. These fields are organized into groups of similar types of data called Data Views. You can view all fields and data views for a given data source in the Connector Marketplace. For CallTrackingMetrics, you will find a list of all dimensions and metrics available for use in TapClicks, organized by data view, here: CallTrackingMetrics metrics in the Connector Marketplace.
What data can I assign to my Tap Client from this data source?
Level 1 - Account
Level 2 - Tracking Number