This document contains frequently asked questions that arise when using the Criteo data source. You can quickly navigate to a particular FAQ by using the table of contents below.
Why do I get an “Empty Portfolio” error when trying to connect to Criteo?
Can the currency in which TapClicks pulls data be changed?
What if I need data from Criteo that TapClicks doesn’t quite support?
What fields are available for this data source?
What data can I assign to my Tap Client from this data source?
Why do I get an “Empty Portfolio” error when trying to connect to Criteo?
There are two different Criteo products: Marketing Solutions and Retail Media Platform. The TapClicks Criteo connector accesses the Marketing Solutions product. If you try to connect and see a this message, check that you have portfolios defined under the Marketing Solutions product. You can verify that your credentials have access to portfolios by logging into Criteo and going to this link: https://marketing.criteo.com/
If you are looking for data from the Criteo Retail Media Platform, please submit a request to our product team, here.
Can the currency in which TapClicks pulls data be changed?
Yes, it can be. To take advantage of this, please submit a request to customercare@tapclicks.com and indicate the currency you’re looking for. Also indicate if you want this change to be for one of or all of your Criteo connections.
What if I need data from Criteo that TapClicks doesn’t quite support?
There are a few ways to approach this situation.
1] Create a Smart Connector to bring data into your dashboard.
- This will allow you to get to your data fast.
- This path could be used in the long term.
- Or you can use this path while waiting for an enhancement to the Criteo connector.
2] Submit a request to the product team to evaluate bringing this data into the Instant On connector.
- Make sure to include report extract examples so that we can review exactly the dimensions and metrics you’re looking for in your dashboard.
- If you need help with this process, feel free to reach out to your Customer Success Manager or customercare@tapclicks.com.
What fields are available for this data source?
After you connect a data source to TapClicks, you can use that data in your reports. These fields are organized into groups of similar types of data called Data Views.
For Criteo, you will find a list of all dimensions and fields available for use in TapClicks, organized by data view, here: Criteo.
What data can I assign to my Tap Client from this data source?
Level 1 - Advertiser
Level 2 - Campaign