This document contains frequently asked questions that arise when using the dotdigital data source. You can quickly navigate to a particular FAQ by using the table of contents below.
Why can’t I connect to DotDigital?
Did dotdigital used to be called Dotmailer?
What if I need data from dotdigital that TapClicks doesn’t quite support?
What fields are available for this data source?
What data can I assign to my Tap Client from this data source?
Why can’t I connect to DotDigital?
Before connecting to DotDigital, make sure your credentials are API-enabled. If you attempt to connect without API access, you will receive an error. If you are not currently a DotDigital client, there may be a fee to enable API access. For assistance, contact DotDigital support. For additional information, please refer to this article.
Did dotdigital used to be called Dotmailer?
Yes.
What if I need data from dotdigital that TapClicks doesn’t quite support?
There are a few ways to approach this situation.
1] Create a Smart Connector to bring data into your dashboard.
- This will allow you to get to your data fast.
- This path could be used in the long term.
- Or you can use this path while waiting for an enhancement to the dotdigital connector.
2] Submit a request to the product team to evaluate bringing this data into the Instant On connector.
- Make sure to include report extract examples so that we can review exactly the dimensions and metrics you’re looking for in your dashboard.
- If you need help with this process, feel free to reach out to your Customer Success Manager or customercare@tapclicks.com.
What fields are available for this data source?
After you connect a data source to TapClicks, you can use that data in your reports. These fields are organized into groups of similar types of data called Data Views.
For dotdigital, you will find a list of all dimensions and fields available for use in TapClicks, organized by data view, here: dotdigital.
What data can I assign to my Tap Client from this data source?
Level 1 - Account
Level 2 - Campaign