This document contains frequently asked questions that arise when using the Instagram Professional data source. You can quickly navigate to a particular FAQ by using the table of contents below.
How do I upgrade my Instagram Account to Instagram Professional Account?
How come I can’t connect to Instagram Professional?
I have an Instagram Professional Account, why don’t I see any data in TapClicks?
Can I see my story data through Instagram Professional?
How do I get my Instagram Ads data in?
Where can I see this data in Facebook Ads?
What fields (metrics) are available?
How do I upgrade my Instagram Account to Instagram Professional Account?
Step 1: upgrade your Instagram account
- Log into your Instagram account.
- Go to your Profile, then click on the three horizontal lines in the upper right hand corner.
- Then on this screen, click Settings.
- Then click Account.
- Scroll to the bottom and click Switch to Professional Account.
- From here you can select either a Business or Creator Account. Both account types are supported in this TapClicks Connector.
Creator: Best for public figures, content producers, artists, and influencers.
Business: Best for retailers, local businesses, brands, organizations, and service providers.
For more information on the Instagram Help Center, please refer to this article about setting up a Professional Account or this article about setting up a Creator Account.
Step 2: link your Instagram account to your Facebook page.
- This step is required in order to authenticate to the API.
- To connect your Facebook Page to your Instagram Business Account please refer to this Instagram Help Article
Step 3: authenticate to the new Instagram Business service in Manage Data Sources, map your records, and build out your dashboards as needed.
How come I can’t connect to Instagram Professional?
Most often, this is because the account you are trying to connect to is a personal account. For information about how to convert your personal account to a Professional Account, please refer to this article about setting up a Professional Account or this article about setting up a Creator Account.
I have an Instagram Professional Account, why don’t I see any data in TapClicks?
We don't start fetching data through the API until you convert your account. Any metrics from before the account was converted to a Professional Account will not be available. If you change your dashboard dates to a range before you converted your account, you may not see data in the dashboard.
The other possibility is that your account has fewer than 100 followers. In order to retrieve data through the Instagram Professional API, your account must have more than 100 followers.
Can I see my story data through Instagram Professional?
Yes. TapClicks has built logic to ensure that the data from stories are fetched every hour so that once the story is no longer active, we still have that data available for your reporting needs. Please note that there might be a slight variation between what you see in TapClicks and what you see in the source platform, since the timestamp of that very last 24 hour data pull could be right before the expiration time of the story itself. That variation is minimal, if anything.
How do I get my Instagram Ads data in?
The way we accesses the Instagram Ads data is through the Facebook Ads service. Rather than Instagram having its own tile and API, it comes through the already existing Facebook Ads so you can enable the metrics related to Instagram in the Data Profile.
Where can I see this data in Facebook Ads?
You can see your Instagram Ads data in the “Platform” data view, which is a child of the Ads data view. This should allow you to build the visualizations you’re looking for.
Why am I seeing an error on Instagram?
If the error mentions a token or session, the problem is something we can solve almost immediately for you. The access token that Instagram uses to allow us access to the API expires after a period of time, yet undefined. So. if you are noticing a drop off in data or an error message in the mapper, update your credentials. If that does not resolve the issue please contact support for further troubleshooting.
What fields (metrics) are available?
After you connect a data source to TapClicks, you can use that data in your reports. These fields are organized into groups of similar types of data called Data Views. You can view all fields and data views for a given data source in the Connector Marketplace. For Instagram Professional, you will find a list of all dimensions and metrics available for use in TapClicks, organized by data view, here: Instagram Professional metrics in the Connector Marketplace.
What data can I assign to my Tap Client from this data source?
Level 1 - Account