Before you begin: Instagram deprecated their Instagram Social API in March 2020 and replaced it with Instagram Professional. When troubleshooting Instagram APIs or reviewing help documents, please ensure you are viewing the most up-to-date information that takes into account this change. The Instagram Professional data source provides data already organized for your use in TapClicks reporting.
Locate the Instagram Professional Data Source
1] Login to TapClicks and on the Data menu, click Data Sources.
2] The menu of data sources appears.
3] To locate the Instagram Professional data source, either scroll through the list of data sources or enter the data source into the search box in the upper right (results appear automatically).
Connect to the Instagram Professional Data Source
4] On the Instagram Professional data source, click Connect.
5] The Facebook login page appears.
|NOTE: If you are already logged into Facebook, the system will authenticate with the credentials you are currently logged in with. If you need to use another account, log out before initiating the connection.|
6] Enter you username and password and click Log in.
7] Select which business accounts you want to use with TapClicks and then click Next.
8] Select which pages you want to use with TapClicks and then click Next.
9] When asked what TapClicks is allowed to do, activate the permissions you want to grant and click Done.
10] On the next screen click Ok.
11] After you authenticate with Instagram Professional, you will land back in TapClicks. Make sure you are on the Data Sources page.
12] Locate the Instagram Professional data source and click Assign to Clients.
13] To assign your Instagram Professional data to a TapClicks Client, on the left side click on the data you want to assign.
14] To assign it to a client, on the right side choose a client from the existing client dropdown (as shown) or create a new client to assign it to.
15] Edit General Settings, Additional Information and Primary Contact Information for the client record as needed and then click Assign Client.
16] After the data source is connected and data is assigned, you can either click Update My Dashboard or wait until the regular data fetch occurs for data to start flowing into your dashboard.
Congratulations! You have connected your Instagram Professional data to your TapClicks client records.
For new assignments between a data source and TapClicks client records, an initial data fetch will occur. Each data source has a different lookback period which determines the amount of historical data that is fetched (measured in months, weeks, or days). To view the lookback period for this service and the status of your data fetches as a whole, click Data Load Status in the Data Management menu on the left side of your dashboard. For more information about Data Load Status, please see this article.
If you’re looking for more information about Instagram Professional, check out this knowledgebase section to see additional articles that may meet your needs. If you need more assistance, our Customer Care team is standing by to help at firstname.lastname@example.org.