This article compares the onboarding, training, and support services included in each TapClicks Client Services package: Standard, Enhanced, Premier, and Full Service. Each package builds on the one before it with additional setup assistance, training, and faster support response times. Full Service packages are custom-scoped to fit your needs.
| Client Services Packages | ||||
|---|---|---|---|---|
| Description |
Standard
|
Enhanced
|
Premier
|
Full Service
|
| Max Implementation/Onboarding Hours | 10 Hrs | 20 Hrs | 40 Hrs | Based on scope (custom) |
| TapClicks Platform Specialist | ✓ | ✓ | ✓ | Based on scope (custom) |
| Email Initial Response Times | 24 Hrs | 24 Hrs | 24 Hrs | Based on scope (custom) |
| Discovery | 30 Min | 30 Min | 30 Min | Based on scope (custom) |
| SmartConnectors™ Setup Assistance | – | 1 | 3 | Based on scope (custom) |
| Assisted Platform Configuration* | – | ✓ | ✓ | Based on scope (custom) |
| Channels Setup Assistance | – | 1 | 5 | Based on scope (custom) |
| Coordinate Integrations with Partners & Technology Vendors | – | ** | ** | Based on scope (custom) |
| Margins and Calculations | – | 3 | 10 | Based on scope (custom) |
| Bulk Customer Activation | – | 500 | 2000 | Based on scope (custom) |
| User Set Up | – | 15 | 100 | Based on scope (custom) |
| Dashboards & Reports | 1 | 1 | 3 | Based on scope (custom) |
| Report Building | 1 Dashboard and 1 Report Studio | 1 Dashboard and 1 Report Studio | 3 Dashboards and 1 Report Studio | Based on scope (custom) |
| Report Scheduling Config | ✓ | ✓ | ✓ | Based on scope (custom) |
| Training* | ✓ | ✓ | ✓ | Based on scope (custom) |
| Essential Platform Training | ***2 Hours | 2 Hours | 2 Hours | Based on scope (custom) |
| Train the Trainer | – | 90 Minutes | 3 Hours | Based on scope (custom) |
| Q&A Sessions | *** | ✓ | ✓ | Based on scope (custom) |
| Customer Success Manager | – | ✓ | ✓ | ✓ |
| Product Feature/Advocacy | – | ✓ | ✓ | ✓ |
| Bi-Annual Business Review | – | – | ✓ | ✓ |
| Support Team | ✓ | ✓ | ✓ | ✓ |
| Initial Response Time | P1: Less than 8 hours P2: Less than 24 hours P3: Less than 36 hours P4: Less than 72 hours |
P1: Less than 4 hours P2: Less than 6 hours P3: Less than 24 hours P4: Less than 48 hours |
P1: Less than 2 hours P2: Less than 4 hours P3: Less than 8 hours P4: Less than 8 hours |
P1: Less than 2 hours P2: Less than 4 hours P3: Less than 8 hours P4: Less than 8 hours |
| Priority Handling of Tickets | – | ✓ | ✓ | ✓ |
| Ability to set priority for support tickets | – | ✓ | ✓ | ✓ |
| Dedicated Support Rep | – | – | – | ✓ |
| Managed Services | – | – | – | ✓ |
| Monthly Pro Services Hours (Post Onboarding) | – | 3 | 5 | ✓ Available based on scope |
| Access to experts for specialized technical consultations and assistance | – | ✓ | ✓ | ✓ |
* Covering data aggregation, visualization, and distribution.
** Partners will be provided with SmartConnector™ documentation. A separate SOW option is available if coordination is needed.
*** TapClicks Office Hours
**** Additional Client Services hours are available for purchase à la carte as needed.