Before you begin: This article explains how to re-authenticate your Amazon Sellers connection in TapClicks to ensure continuous data retrieval. It provides step-by-step instructions on locating your data source, managing authentication settings, and verifying successful re-authentication to maintain uninterrupted access to your data. For help with connecting to the Amazon Sellers data source, please refer to Amazon Sellers - Support Guide.
How to Re-authenticate Your Amazon Sellers Connection
1] Log in to TapClicks and, on the Data menu, click Data Sources.
2] The menu of data sources appears.
3] To locate the Amazon Seller data source, either scroll through the list or enter the name in the search box (upper right); results appear automatically.
4] Hover over the green plug icon in the top right of the data source tile. The icon will change, click the Manage Connections icon (gear).
5] The Manage Connections pop-up appears. From the dropdown menu, select the Amazon Sellers connection you want to re-authenticate.
| Note: If you manage multiple Amazon Sellers connections, it is best practice to authenticate each connection individually and log out of each Amazon Seller account before starting the next authentication. This helps prevent authentication issues, as multiple active sessions in the browser may cause Amazon to display a blank screen. Logging out ensures a fresh session and increases authentication success. |
6] Click RE-AUTHENTICATE to generate the authentication flow. You will be redirected to Amazon Sellers and prompted to log in.
7] Log in using the account associated with the dropdown selection from the previous step. Once authenticated, you will return to your TapClicks dashboard.
8] Repeat these steps for all connections that you need to re-authenticate.
9] When all connections are re-authenticated, click Fetch My Data to initiate a fresh data fetch.
10] To monitor fetch progress, go to the Data menu and click Data Load Status.
11] The Data Load Status Dashboard opens, where you can monitor daily fetches for all connections and data sources. For more details, please refer to Understanding the Data Load Status Dashboard.
If you need assistance, contact customercare@tapclicks.com or reach out to your TapClicks Customer Success Representative.