This document contains frequently asked questions that arise when using a data source with call tracking capabilities in a Custom Channel in TapClicks. You can quickly navigate to a particular FAQ by using the table of contents below.
What Data Sources support call tracking in Channels?
Do I have to configure anything to make this feature work?
Why do I still see the long URL in a channel when I use these data sources?
What happens if I choose a data source field that isn't configured to show the player?
What if I need another field to display as a player in a channel?
What Data Sources support call tracking in Channels?
TapClicks supports call tracking in channels with an integrated player for:
- Marchex Marketing Edge using the Voice Link Player field
- Invoca using the Recording Player field
- Any SmartConnector™ fields labeled Call Recording URL
Do I have to configure anything to make this feature work?
No. TapClicks automatically handles the translation of these fields in the backend. Any supported fields from the data sources listed above will appear as a player in channels without additional setup.
Why do I still see the long URL in a channel when I use these data sources?
Verify that your channel is configured to use the supported call recording field. Only the specific fields listed above will automatically display as a player.
What happens if I choose a data source field that isn't configured to show the player?
If you select a field that is not set up to display as a player, the channel will display the standard long URL for that field.
What if I need another field to display as a player in a channel?
If you need a call recording field from another call tracking provider to appear as a player, contact your Customer Success Manager or email customercare@tapclicks.com.