This article contains frequently asked questions that arise when using a data source with call tracking capabilities in a Custom Channel in TapClicks. You can quickly navigate to a particular FAQ by using the table of contents below.
What Data Sources support call tracking in Channels?
Do I have to configure anything to make this feature work?
Why do I still see the long URL in a channel when I use these data sources?
What if I need another field to present as a player when I use a channel?
What Data Sources support call tracking in Channels?
TapClicks supports call tracking in channels with an integrated player for Marchex Marketing Edge using the "Voice Link Player" field and Invoca using the "Recording Player" field, as well as any Smart Connector fields labeled "Call Recording URL".
Do I have to configure anything to make this feature work?
No, you don't need to configure anything. TapClicks automatically handles the translation of these fields in the backend. Any fields mentioned above that appear in the native data sources will also show up correctly in channels.
Why do I still see the long URL in a channel when I use these data sources?
Ensure your channel is properly configured. Only the specific fields mentioned for supported data sources will automatically present a player.
What if I choose a data source field that isn’t configured to show the player, what will I see on screen?
If you select a data source field that isn’t set up to display as a player, you'll see the standard long URL for that field on your screen.
What if I need another field to present as a player when I use a channel?
If you need a call recording field from a different call tracking provider to show as a player in a channel, please reach out to your customer success manager or customercare@tapclicks.com.