This document contains frequently asked questions that arise when working with dashboards and widgets in TapClicks. You can quickly navigate to a particular FAQ by using the table of contents below.
Why is there no data showing in my dashboard?
There are a few reasons that data would not be showing in the dashboard:
- You may have not have clicked "update dashboard" after connecting your data sources
- You've connected a lot of data which means the system is taking longer to complete its initial fetch
- There is no data for the date range you have selected
If you don't click update dashboard, our system automatically updates the system every morning around 6:00 am EST.
Please note that Instagram, Google+, MOZ and Twitter do not provide any historical data to fetch initially when the service is first connected. As a result you won't see data right away--you will see data for these data sources ONLY from the time you connect the service/client going forward.
What is sample data in widgets?
When you are creating a widget in the custom dashboards, you can use sample data to populate the graphs and tables to give you an idea as to how that widget will look once it is fully built out and saved.
Often, when setting up a new data source, all the fetched data may not be immediately available. By using sample data, you can continue working without having to wait for the full dataset to propagate.
Where does sample data come from?
When TapClicks conducts an initial fetch, it grabs roughly 1000 rows of data. This small set of data is used to populate graphs with "sample data". If you would rather see more real-time data, as in data that corresponds to the date range you have selected, you can go into the draw options on the right-hand side to select that option.
Why doesn't my compare to prior period look right?
In TapClicks Dashboards and Widgets, you can compare date ranges to a prior period. These can be pre-populated values or custom ranges. If the compare period looks wrong when working with a custom range instead of the default pre-populated options with the Compare to Prior Period feature, TapAnalytics will compare the exact number of days you select to the exact number of days in the prior period.
As an example, when you select a custom date range such as December 1-December 31st, we are actually comparing to the 31 days prior instead of the last month since the custom date range is based on days. The logic for the 'Prior Period' pre-set is that it takes into account the type of current period being applied.
Here is a chart highlighting the prior period behavior for various current period pre-set options. A custom date range is based on days so the prior period will be based on days too.
Why are time metrics adjusted differently in the dashboard?
reason why we have time fields adjusted differently than other integer-based metrics is because when we get time formatted metrics they are in strings and we treat those like we do plain text fields. So you will see them adjusted to the left rather than the right-hand side.
Is the data in the dashboard real-time data?
In most cases, data is not real time within the dashboard. The regular data fetches will attempt to pull data for yesterday and if yesterday's data is ready when the fetches start, that information will be loaded into your dashboard. For example, if you have a client with six converted clicks today for a data source, but you are not seeing them in the dashboard, it is because we will not go looking for today's data until tomorrow. There may be cases where data for today is available, but that is rare and dependent on individual data sources.
Additionally, there is a feature called Live Call Widgets that will allow you to refresh data for specific clients and assignments on demand. This is closer to real-time data but is still subject to how "real time" each data source makes their information. For more information about how to use Live Call Widgets see this article. For FAQs about Live Call Widgets, see this article.
Can I change the color of text in Dashboards?
You are able to customize your Dashboards in a variety of ways, but changing text color is not currently available.