This document contains frequently asked questions that arise when working with Smart Connectors in TapClicks. You can quickly navigate to a particular FAQ by using the table of contents below.
How far back does the Smart Connector pull data?
When you connect a data source to TapClicks, the system automatically updates data from that source so that your reporting and insights stay up to date. This process of going out and collecting data from the source is called data loading.
There are two types of data loads that take place when you connect your data:
- Initial data load: triggered when you connect your mappings to a data source the first time and the system tries to fetch historical data
- Regular data load: data collection that takes place daily by TapClicks
The amount of historical data that is requested for a given data load is known as the look back period. Each data source and data load type will have a different look back period. It is defined by the respective application based on a number of factors, including what is available from the data source and how long those data loads take. This data is stored by TapClicks and allows you to see a history of all data that has been pulled for a given source for connected data sets.
Information about data loading times are shown on the Connection Status page, which is found in the Administration section of the left side menu. If the look back period balloon is empty for a given service, reach out to your customer success manager for more information.
Can I upload my own icon for a Smart Connector?
At this time, you cannot upload your own icon. Due to the TapClicks system utilizing the icons in many places, they must adhere to several standards to make them render correctly and be readable to most readers. We do currently have a decent-sized library with the full English alphabet included.
What is file delivery and scheduling?
When you build out a Smart Connector, you can decide the location of the data files. Currently, there are four options for storing new daily data and an option for manually loading a file on demand.