This document contains frequently asked questions that arise when using On Demand Connectors in TapClicks. You can quickly navigate to a particular FAQ by using the table of contents below.
How do I build an On Demand widget?
Can my client use On Demand filters in Report Studio?
Can reports created with On Demand connectors appear in Report Scheduler?
I can’t see the “Use Data Warehouse” toggle when I make a widget--why not?
What if I need to change my client-assigned dashboard to a different client?
I see a “Request timed out” message--what is that?
When I build a widget, I can’t pick the Data Source I want from “Data Category”--why not?
How do I build an On Demand widget?
To build an On Demand widget, please refer to this article.
Can my client use On Demand filters in Report Studio?
Yes. If a vendor (like Facebook Ads) supports your filters, then your clients can see and apply those filters on the On Demand widgets.
Can reports created with On Demand Connectors appear in Report Scheduler?
Yes.
I can’t see the “Use Data Warehouse” toggle when I make a widget--why not?
Your TapClicks instance may not be enabled with this feature at this time. Reach out to your Customer Success Manager or support@tapclicks.com for more information.
What if I need to change my client-assigned dashboard to a different client?
Widgets that were built on the client-assigned dashboard are expected to be tied to that client and their assignments. When you change the dashboard assignment you may see some messages on-screen depending on how the widget was built. The best practice is to minimize the changes to dashboards assigned to specific clients as much as possible to help minimize any required widget rebuilds.
What if I create widgets on my non-client assigned dashboard and I select specific assignments-- what does that do?
The system will still show the data for that specific assignment, but if you apply a dashboard filter for a client, client group, or business unit that doesn’t own the assignment for that widget, the widget will show a mismatch error that says “You do not have access to the assignment for this widget - please review or contact your representative for assistance”.
The reason is that these dashboards are built for scalability and not specifically for widgets tied to an individual assignment. This ensures that if the report is generated for a Tap client, client group, or business unit that doesn’t own the assignment, there is no risk of data exposure to the wrong parties.
I see a “Request timed out” message--what is that?
Since these widgets are making On Demand connectors, different APIs have different limits on how many calls you can make at a given time. When a request times out, the best practice is to try again a little later.
When I build a widget, I can’t pick the Data Source I want from “Data Category”--why not?
There are On Demand options for 19 Data Sources:
- Facebook Ads
- Google Analytics
- Google Ads
- Microsoft Ads
- Google Analytics 4
- LinkedIn Ads
- Adobe Analytics
- Spotify Ads
- Facebook Insights
- Pinterest Ads
- Twitter Ads
- Snapchat
- Shopify
- Raven Site Auditor
- LinkedIn Company Page
- Instagram Professional
- HubSpot Analytics
- Email Campaigns-Mailchimp
- AdRoll
If you’re trying to connect to another Data Source, it may not be available yet. Let us know why you need On Demand for that Data Source (i.e., why the traditional connectors don’t work for you), and we can review it with our team.
For client-assigned dashboards, the list is based on the Data Sources the Tap client is connected to. If the client doesn’t have data for Google Ads, for example, you won’t see it as an option when building a widget on the dashboard.
How come I can’t apply a filter to my On Demand widget using the “...” in the top right of the widget even though I see “filter” there?
This is because the filters for On Demand widgets are applied from inside the widget creation screen. The "..." in the upper right is for stored widgets. You can check this by editing the widget.