This document contains frequently asked questions about connecting Claude to TapClicks using MCP (Model Context Protocol). For step-by-step setup instructions, see How to Connect to TapClicks via Model Context Protocol (MCP).
What should I do if the authorization pop-up does not appear?
What should I do if I get an error saying "Invalid Client ID or Secret"?
What should I do if I get an error saying "MCP Access is not available for your instance"?
What should I do if I get an error saying "MCP Access is not available for your user"?
Why did Claude connect successfully but does not seem to have my data?
What should I do if the pop-up appears but closes without completing?
Why do I not see TapClicks in the list of integrations?
What should I do if the authorization pop-up does not appear?
Try disabling your pop-up blocker for claude.ai, then repeat the steps in the "Add the MCP Connection in Claude" section of How to Connect to TapClicks via Model Context Protocol (MCP).
What should I do if I get an error saying "Invalid Client ID or Secret"?
Go back to TapClicks and double-check that you copied the credentials correctly, with no extra spaces at the beginning or end.
What should I do if I get an error saying "MCP Access is not available for your instance"?
Check with TapClicks support or your TapClicks contact to verify that your instance has had the feature enabled. This feature may only be available on particular platform packages.
What should I do if I get an error saying "MCP Access is not available for your user"?
Roles determine who can access the MCP server. Check with your TapClicks administrator to confirm your role includes access to the MCP.
Why did Claude connect successfully but does not seem to have my data?
Make sure you approved all the requested permissions during the authorization step. Also remember that the data available in the MCP is secured by your Data Profile. You may need your administrator to grant access to additional data sources, metrics, and attributes.
What should I do if the pop-up appears but closes without completing?
This can happen if the authorization timed out. Start again from step 6 in the "Add the MCP Connection in Claude" section of How to Connect to TapClicks via Model Context Protocol (MCP). Make sure you are signed in to TapClicks in the same browser before beginning.
Why do I not see TapClicks in the list of integrations?
This integration may not yet be available on your current Claude plan, or your organization's administrator may have restricted it. Contact your administrator, reach out to Anthropic support, or try connecting using the instructions for custom connectors.